FAQs
Our pet accessories are crafted using high-quality Italian vegetable-tanned leather and durable brass hardware. These materials are eco-friendly, stylish, and designed to last.
Yes, most of our products can be personalized with custom embossing. This option is available for free on selected items, adding a unique touch to your purchase.
We recommend referring to our size guide for collars and harnesses. If you need assistance, please contact us, and we'll be happy to help you choose the correct size.
Yes, we ship worldwide excluding Russia, Belarus, and certain conflict zones. Shipping costs and delivery times may vary based on your location.
We accept returns for unused items within 14 days of delivery. Email us at orders@thelillebjorn.com. Personalized items, however, are non-refundable. Please refer to our Returns & Exchanges policy for more details.
To maintain the quality of your leather accessories, we recommend using a soft cloth to clean them regularly. Avoid prolonged exposure to water and direct sunlight to prevent damage.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier's website.
Yes, we prioritize sustainability in our production processes. Our leather is vegetable-tanned using natural tannins, and we strive to minimize our environmental impact.
We occasionally offer promotions and discounts, especially for new customers who subscribe to our email list. Sign up today to receive 10% off your first order!
For any inquiries or assistance, please fill out the contact form on our website or email us at support@thelillebjorn.com. Our customer support team will respond to you promptly.